Delivery & Order Policy

Delivery Area:

Delivery is available only within Karachi.

Delivery Charges:

Delivery charges range from Rs. 750 to Rs. 2,000, depending on your location, bill amount, and product type.

Standard Delivery Charge: Rs. 1,200

Areas with restricted access (e.g., Malir Cantt, Bahria Town) may have higher charges due to vehicle limitations and CNIC verification requirements.

Delivery Time:

We offer Same Day Delivery on available products.

If the product is out of stock, we will notify you immediately.

Order Tracking:

For order tracking and delivery updates, please contact us via WhatsApp.

Product Inspection:

Please check your product carefully at the time of delivery. Take your time—no rush.

Damaged Products:

If your product arrives damaged, contact us immediately on WhatsApp with photos of the damage.

We will arrange a same-day replacement.

Custom Orders & Out-of-Stock Items:

Some sizes or products may not be ready or may be temporarily out of stock.

You can place custom orders or request unavailable items via WhatsApp.

A 50% advance payment is required for confirmation of such orders.

Payment Options:

Cash on Delivery (COD) is available on mattresses only.

Pillows and accessories require full advance payment before delivery. COD is not available for these items.

Warranty & Documentation:

Every mattress order includes a warranty card and a bill.

If you do not receive these documents, contact us and we will deliver them to you.

Warranty Claims:

For warranty claims, contact the number provided on the back of your warranty card.